Why Attend

International Contact Center Summit (www.internationalcontactcenter.com) identifies shared issues among different verticals and regions to leverage peer-to-peer networking and problem-solving. With the global contact center market responsible for about $2 billion in business, companies need their call centers to provide outstanding customer service to retain customers and increase sales. (The Atlanta Journal-Constitution, January 2, 2011).

While the industry struggles to deal with a rebounding economy, pressure to reduce overhead, and the struggle to keep every customer, International Contact Center Summit provides contact center executives with strategies for achieving excellence. Speakers from different continents – and diverse industries - will share insights and experiences from a global perspective. We will look at globalization, driving business value, sourcing options, creating a culture inspiring excellence, operational efficiencies, driving revenue, managing/retaining talent, maximizing customer experience and improving competitive positioning.

Multi-Channel Environment
With the advent of the Internet, customers are relying on various channels VOIP (voice over Internet protocol), e-mail, Web, social media, etc. to interact with organizations. This event will address how traditional call centers have evolved into contact centers to support multi-channel communications.

About the Expo Hall
The Expo will provide the most recent contact center solutions complete with product demonstrations and presentations. It’s the ideal place to share information, network and get a first-hand look at business-enhancing contact center solutions.

Event Background
IQPC is pleased to present our International Contact Center Summit. This event is unique because a large number of practitioner speakers from diverse industries and locations will provide real-world insight on what it takes to achieve world-class global customer experience.

The conference brings together the most comprehensive contact center audience covering both function and industry. The event includes:

  • Pre- & post-conference workshops/site tour
  • Keynote speakers
  • 3 Track streams
  • Moderated roundtables
  • Expanded exhibit hall with leading consultants and vendors.
  • Networking opportunities
 

Download Agenda

brochureDownload the International Contact Center Summit Agenda




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2011 Sponsors

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2011 Media Partners

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