Interact with call center representatives from around the world

Gain insight into global business solutions to refresh your processes and energize your team.

Three Days... 65+ Sessions, Keynotes, Panels, Case Studies, Workshops

Network and learn from industry leaders in operations, technology, and customer care across a variety of industries and from beyond your borders. International Contact Center Summit 2011 delivers content that positively impacts your productivity, including:

Integrating Customer Satisfaction into Your Financial and Efficiency Metrics
Preparing Your Organization for the Convergence of Contact Center Technologies
Incorporating Flexibility and Scalability into Your Center
Improving Operational Efficiencies Outside of Technology
Forecasting the True Costs of Partnering with Offshore Contact Centers
Successfully Integrating At-Home Agents in Your Operations
Maintaining Brand Consistency When Outsourcing Customer Care

Register today for the International Contact Center Summit and stay one step ahead of the ever-evolving contact center industry.

Media Library

Videos

Podcasts

Articles

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2011 Speakers

Gaurav Patil
Research Associate – IT Infrastructure & Communications Practice, Aberdeen Group Paul Spiegelman
President and Founder, The Beryl Company, Author: Why is Everyone Smiling Saagarika Ghoshal
Chief People Officer, Reliance Big Entertainment Pvt Ltd, India Marilyn Milbury
Senior Manager of Training & Quality, Leadership & Development, Eastlink

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THANKS TO OUR BOARD MEMBERS

IQPC would like to thank our distinguished Call Center Summit advisory boards for their valuable insight! Our face-to-face brainstorming sessions really helped to “nail down” the most pressing business concerns/opportunities facing customer experience focused executives.