• Global Patent Congress

    Interact with call center representatives from around the world

    Gain insight into global business solutions to refresh your processes and energize your team.


Three Days... 65+ Sessions, Keynotes, Panels, Case Studies, Workshops

Network and learn from industry leaders in operations, technology, and customer care across a variety of industries and from beyond your borders. International Contact Center Summit 2011 delivers content that positively impacts your productivity, including:

  • Integrating Customer Satisfaction into Your Financial and Efficiency Metrics
  • Preparing Your Organization for the Convergence of Contact Center Technologies
  • Incorporating Flexibility and Scalability into Your Center
  • Improving Operational Efficiencies Outside of Technology
  • Forecasting the True Costs of Partnering with Offshore Contact Centers
  • Successfully Integrating At-Home Agents in Your Operations
  • Maintaining Brand Consistency When Outsourcing Customer Care

Register today for the International Contact Center Summit and stay one step ahead of the ever-evolving contact center industry.

2011 Speakers

  • Gaurav Patil
    Research Associate – IT Infrastructure & Communications Practice, Aberdeen Group
    Paul Spiegelman
    President and Founder, The Beryl Company, Author: Why is Everyone Smiling
    Saagarika Ghoshal
    Chief People Officer, Reliance Big Entertainment Pvt Ltd, India
    Marilyn Milbury
    Senior Manager of Training & Quality, Leadership & Development, Eastlink

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IQPC would like to thank our distinguished Call Center Summit advisory boards for their valuable insight! Our face-to-face brainstorming sessions really helped to “nail down” the most pressing business concerns/opportunities facing customer experience focused executives.


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2011 Sponsors


2011 Media Partners