Sponsors & Exhibitors

Autonomy

Website: www.autonomy.com

Autonomy, an HP company, is a global leader in infrastructure software for the enterprise, spearheading the Meaning Based Computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of all electronic data, including text, email, web pages, voice, or video. Autonomy's multichannel solutions dynamically consolidate all customer interactions from contact center, website, storefront and social media in real time, to identify patterns in customer behavior and drive optimum customer experience.


CenterCore

Website: www.centercore.com

Established in 1984 CenterCore continues to be the industry leader in call center furniture. The Spacemaker 2000® was originally developed for Federal Express to provide durability and optimize infrastructure utilization. The advanced engineering of CenterCore products allows customized furniture to meet the individual demands. Experienced design teams work congruently with project managers and architects to resolve the most difficult of floor plans. We provide the most cost effective solution without sacrificing style and comfort. CenterCore holds an exclusive furniture contract with the Treasury department. Our most recent commercial contract was the renovation of the Frontier Communication Call Center in Deland Florida.


Crowd Engineering

Website: www.crowdengineering.com

CrowdEngineering (www.crowdengineering.com) was founded in 2009 with the goal of providing enterprises with an easy access to crowdsourcing services, as the involvement and management of large web communities in business collaboration has now demonstrated its ability to bring significant cost savings and improved effectiveness in the services provided. CrowdEngineering Social CRM solutions transform customer-facing business processes, involving clients, prospects and the company staff in collaborative activities. CrowdForce , the CrowdEngineering solution, has been awarded prestigious international recognitions by industry analysts, such as "Cool Vendor in Social Software and Collaboration" by Gartner and “Company to Watch in Social CRM" by Altimeter.


Harte-Hanks

Website: www.harte-hanks.com

Insight. Passion. Results. At Harte-Hanks, we know it takes more than guesswork to create direct marketing solutions that help you win, keep and grow customers. It takes insight to understand complicated customer and marketplace data. It takes people with passion to pull out all the stops. And it takes a focus on delivering business-changing results. We harness the power of interactive and social media to create innovative marketing programs. With more than 40 offices worldwide, Harte-Hanks is never far from reaching the customers you need with the direct marketing services to help you engage them. Contact us at: 800-456-9748 or contactus@harte-hanks.com


Inside Oregon Contact Centers

Website: oce.oregon.gov

Inside Oregon provides businesses and government agencies with low-cost, high quality contact center services in a professional work environment. Our unique business structure delivers an effective resource for all your customer service, market research and telemarketing needs. We provide the entire infrastructure and phone agents your business needs to take incoming calls or to make outbound calls.

Inside Oregon is a program of Oregon Corrections Enterprises (OCE), a self-sustaining organization that provides work and training to Oregon’s inmates. We are a semi-independent state agency, governed by the Director of the Oregon Department of Corrections that simultaneously lowers the cost of government and helps to reduce recidivism in the state of Oregon.


Medallia

Website: www.medallia.com

Medallia (www.medallia.com), the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.


Pureshare Inc.

Website: www.pureshare.com

Pureshare develops metrics management tools that eliminate the need for reports, manual spreadsheets and slideware. PureShare automates the consolidation of performance measures from ACDs, CRMs, Service Desks and many other sources, to provide stakeholders including customers with ready access to their own views of performance. Now, executives, managers and contact center staff can manage to their own objectives in real-time, driving up service levels, improving productivity and positively impacting the bottom line.

Pureshare clients include Fortune 500 companies and global contact center operators.


SAP

Website: www.sap.com

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.

We believe that the power of our people, products, and partners unleashes growth and creates significant new value for our customers, SAP, and, ultimately, entire industries and the economy at large.

Our mission is to help companies of all sizes and industries to run better. Our vision is to help the world run better.


SupportSeven

Website: www.supportseven.com

SupportSeven is a premier provider of contact center services located in Chattanooga, TN. Our call center combines reliability and an exceptional experience for clients and their customers. We provide tailored solutions created solely to match your challenges, and customized to fit your needs. SupportSeven provides inbound phone application acceptance, inbound customer service, data verification processing, data entry, outbound employment verification, outbound email communication, and more!


Symphony

Symphony is one of Asia’s leading Business Process Outsourcing (BPO) provider, committed to the delivery of the highest caliber of customised BPO services to Global Fortune 500 conglomerates across Asia Pacific region. Symphony employs industry leading infrastructure, methodologies, processes and staff development in delivering the highest standards in customer experience, system reliability, solutions and management through its ‘Centres of Excellence’ located in Malaysia, India and Japan. Symphony was established in 2000, and employs over 1,600 staff.

Symphony provides end-to-end outsourcing services, which includes a myriad of solution tailored to our client’s requirements.

  • Full Outsourcing Services
  • Customer Care
  • Technical Helpdesk Support
  • Demand Generation (telemarketing, lead generation, order processing, market profiling and database management)
  • Risk Management (collection services)
  • Payroll Processing
  • Financial Accounting Outsourcing
  • Back Office Processing
  • Employee Services
  • Recruitment Process Outsourcing
  • Employee Expense Reimbursement
  • Employee Support (IT and employee helpdesk)
  • Employee Self Service (ESS) System
  • Facilities Management Outsourcing
  • Office Space Outsourcing

TelStrat

Website: www.telstrat.com

TelStrat’s Engage Contact Center Suite makes capturing customer interaction, maximizing agent performance, knowledge mining call content, and streamlining workforce management affordable for virtually any size organization. Featuring award-winning technology proven in over 1700 installations worldwide, this component-based product line provides a total business call recording and workforce optimization solution.


TollFreeForwarding.com

Website: www.tollfreeforwarding.com

TollFreeForwarding.com provides International Toll Free and local phone numbers to expand your business and increase your reach anywhere in the world. We help you leverage the power of voice communication in 80 countries and 700 plus cities domestic and international. With TollFreeForwarding.com you can add a phone number in a matter of minutes whether it is 800 numbers in New York or local phone numbers in remote locations such as China that are comfortable for locals to call. The activation is easy, and in addition to the millions of calls routed daily there are a myriad of advanced features to support your business 24/7 and a smart network that ensures you don’t miss a call. Start increasing your “Business without Borders” today! Learn more and set-up your free trial by visiting TollFreeForwarding.com


UNICOR

Website: www.unicor.gov

UNICOR, also known as Federal Prison Industries, was established by executive order in 1934 with the goal of employing federal inmates in productive work, and training them in valuable job skills. As a self-sustaining, self-funded government corporation, UNICOR has supplied a wide range of quality goods and services to federal agencies for over 70 years. More recently, UNICOR has been authorized to partner with private sector firms currently sending work offshore or in lieu of sending work offshore.


Exhibitors

Levementum

Website: www.levementum.com

Levementum, SugarCRM, and Contivio provide an integrated suite of call center technology that is unmatched in the industry.

Levementum is a global Demand Chain consulting and technology services company with a special attention and focus on Call Centers for Sales and Support operations. With SugarCRM, a world class open source CRM platform, and Contivio, a global provider of advanced contact centers and telephony integration solutions, Call Center clients benefit from decades of technology and business knowledge all while leveraging the cutting edge technologies driving provide world class results.

For additional information about Levementum, SugarCRM, Contivio, or how we can help your Call Center improve productivity for world class results, visit us at www.levementum.com or call 480-320-2500


Vivisimo

Website: www.vivisimo.com

Vivisimo helps organizations unlock and optimize the true business value of information, regardless of where it is stored and managed. Our Customer Experience Optimization solution connects customer-facing professionals with all of the information they need to monetize and maximize each interaction with prospects, customers and partners, and delivers increased productivity, customer satisfaction and sales. By providing all of the information needed in a single, well-organized dashboard, Vivisimo’s CXO enables your customer-facing professionals to engage customers in a positive manner and create an outstanding customer experience that encourages loyalty, long-term relationships and repeat business.


 

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2011 Sponsors

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